We try at all times to please our customers. If you are not happy with a product, notify us within 7 days and return the goods to Attn: Web Returns, Terri Leahy Designs, Studio 209, Cockpit Arts, 18 - 22 Creekside, London SE8 3DZ. Items will be refunded or exchanged provided that you do not use the items, the items are in the same condition as when they arrived, and you take reasonable care to ensure the items are received by us and not damaged in transit. Post and Package costs are not refundable. We are not responsible for return postage or packages that do not reach us. Please ask at the Post office for a free certificate of postage. However in the event of the goods being faulty we will cover all costs for postage and either refund or exchange of goods. Please check your order carefully before sending.
So that there is no doubt, anything stated in relation to returns and exchanges does not apply to any claim that any items do not meet a standard required by law.
Terri Leahy Designs is NOT responsible for any return Customs charges made. Any charges incurred are the responsibility of the customer.
For packages that are not cashed at your post office within 14 days, Terri Leahy Designs reserves the right to charge you a handling fee to cover return shipping and freight companies' administrative costs.
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